Your fleet relies on heavy-duty trucks that are able to run smoothly on the road, which means breakdowns are something you cannot afford. With the right maintenance system in place and the ability to access fast and efficient repairs, there are fewer worries about delays in your fleet. Unfortunately, one of the major hiccups that you may face when it comes to repairs and maintenance is choosing the right shop. Trusting the wrong repair shop could have serious implications for your business, but in this article, we’ll help you understand what to look for.
Start With Customer Reviews
While it’s important to consider things like the prices that a repair shop charges and to ensure they have the appropriate skill set, you should initially start with customer reviews. By knowing what other people have to say about the heavy-duty truck repair services at these shops, you get a clearer view of what you can expect when you choose a specific shop.
The first step is to look for different truck repair shops in Texas that are able to work on a heavy-duty fleet. Once you find a couple of shops, Google each of them to see if you can find customer testimonials. It’s a good idea to use Google Business for this step, as it has become a standard point for people to leave their comments and opinions about businesses.
This can help you filter out heavy-duty truck repair shops that seem to have a bad reputation among customers. Remove those with too many negative reviews from the list. You should also take a look at whether the shop responds to comments and reviews - if they do, see if they put in any effort to resolve problems that customers have had with the services the shop provided to them.
Location And Convenience
Another thing to consider is the location of each repair shop and how far it is from your truck yard. This is where convenience comes into the picture. Some shops would even go through the trouble of visiting your location in order to provide repair services on-site. This can further add to the overall convenience that you get from the repair shop.
When it comes to taking your trucks to the shop for repairs or maintenance, it’s important to ensure they have a location that is not too far from your truck yard. The closer they shop to your location, the more convenient it is for you in the long run. This can also ensure you do not have to drive long distances, which can cause delays in getting your fleet back on the road.
Service Quality
Quality is essential when it comes to servicing your heavy-duty trucks and when there are repairs needed to ensure it is road-worthy. It can be difficult to determine the overall quality of the services without taking your truck in for repairs or maintenance. As we’ve previously mentioned, taking a look at customer reviews can be a valuable tool in establishing more details about the quality of the service and parts they use.
There are other factors that you should also look for. This includes warranties provided for services they offer you. For example, make sure the parts they use to repair your heavy-duty trucks come with an adequate warranty. The addition of a warranty on the actual repair services and labour is also useful, as this ensures you are covered in cases where the repair shop didn’t do its job properly.
Perhaps a part breaks after just a few months. With a warranty on hand, you don’t have to worry about paying for a new part and the labour that comes with the installation of it. The warranty that you get with the part and service provided will help to provide coverage for these situations.
Do A Price Comparison
You don’t want to opt for the cheapest repair shop in Texas automatically, but at the same time, you should also avoid choosing a shop that’s going to eat away too much at your fleet maintenance budget. This is why you should also spend some time doing price comparisons.
Once you’ve filtered through a long list of repair shops and have only a few left, then it is time to contact the ones you are most interested in. Ask the shop to provide you with a quote for maintenance on your entire fleet. If there are any current breakdowns or some of your trucks require repair, then you should ask for quotations on these services too.
This is a great way to get a better idea of the customer service offered by the repair shop, as well as to understand how knowledgeable the staff members are. The faster you get a quote, the better. This ensures you won’t have to worry about waiting too long before you can get a quotation in the future - which could result in delays with your fleet.
Now, take a closer look at each of the quotes that come through to your inbox. You have to assess what the quotations include carefully. Do not just look at the total amount for the quote, but also compare the individual services and parts that the repair shop quoted you on. This will give you a more diverse range of data to work with when comparing these shops to each other.
The main idea here is to find the right balance between speed, customer service, price, and quality. When you find a shop that can provide you with this type of balance, then you have a trusted partner who will surely deliver on your expectations and needs.
Conclusion
Truck breakdowns are relatively common when you fail to maintain your heavy-duty fleet. These breakdowns can severely reduce your ability to stay on track and meet your deadlines. If you’re looking for the best heavy-duty truck repair shop in Texas, then look no further than Atlas Truck Repair. With a five-star rating, we have the hardware and expertise required to work on your heavy-duty trucks and keep them roadworthy at all times. Contact us to learn more and to schedule an appointment.
